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By joining the Waves de La Mer loyalty program, you’ll enjoy radiant rewards and exclusive perks, including a celebratory surprise on your birthday. Points on purchases can earn you full-size editions of our most loved luxuries.
For FAQs about loyalty, find out here.
After your order is dispatched you can track the delivery status of your order online with Australia Post by clicking on “Dispatched” in the Order Status page.
You can view the status of your order at any time by visiting the TRACK MY ORDER page.
Please note Australia Post and Seko may not post tracking information online for up to 24 hours after the order is dispatched.
Alternatively you can contact our Customer Service team at 1800 661 392 (Australia) and 0800 352 801 (New Zealand) Monday to Friday 9am – 5pm (excluding public holidays).
Most orders are dispatched within one to two business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will begin to dispatch the following Monday.
Orders are dispatched on business days only (Monday through Friday, excluding major holidays).
We are only able to accept orders that are billed to and/or shipped to Australia or New Zealand. We apologise for any inconvenience.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
La Mer Australia Online ships all orders from Sydney via Australia Post for Australian orders and via Seko for New Zealand orders. Please be aware that the driver will only leave the parcel if there’s a safe place on the property. If you are not there to sign for your order or there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office. If you select “Authority To Leave”, we regret we cannot be held liable for any lost or stolen parcels and therefore we cannot offer any replacement orders or refunds.
We regret that we must limit orders to no more than eight (8) units of any item. Please be aware that gift sets may be wrapped in wrapping paper or placed in gift bags, and not a gift box, due to their larger size. Orders are processed in accordance to your delivery preference.
After your order is dispatched you can track the delivery status of your order online with Australia Post by clicking on “Order Status”.
Please note Australia Post may not post tracking information online for up to 24 hours after the order is dispatched.
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your La Mer Online orders.
Please note some carriers may not post tracking information online for up to 24 hours after the order is dispatched.
Now you can easily and quickly reorder from your past La Mer Online purchases. Just go to My Account and click on ‘Re-order from Past Purchases’ to see all of your previous orders. Select the items you wish to order and proceed to checkout.
Processing
Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.
In Warehouse
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.
Dispatched
Australia Post or Seko have collected your order from our warehouse and are in the process of delivering it to you. Check the status of your most recent orders by visiting our Order Status page.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If your order is cancelled, you will receive an email to explain the reason for the cancellation. You will not be billed for any cancelled items. If payment has been taken, your original payment method will be refunded for the appropriate amount.
If we believe an order has been placed fraudulently, the order will be cancelled and no notification will be sent.
Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
If you wish to change the shipping address once the order has been dispatched, you can do this directly with Australia Post via the link below
www.auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit or call them on 13 76 78.
For orders shipping to New Zealand, please call 0800 352 801 or Live Chat customer service as soon as possible during our opening times for further assistance.
Dr. Max Huber was an aerospace scientist that suffered a horrific accident - a routine experiment exploded in his face, covering him with severe chemical burns. Neither science nor medicine offered sufficient promise of help, so Huber decided to help himself. Twelve years and 6,000 experiments later, he perfected the crème that would help give skin a dramatically smoother appearance - Crème de la Mer.
The highly potent Miracle Broth™ is the heart of Crème de la Mer. A blend of sea kelp, calcium, magnesium, potassium, lecithin, iron, Vitamins, C, E and B12, plus oils of citrus, eucalyptus, wheat germ, alfalfa and sunflower go into the broth, but its "miracle" lies in the way these ingredients are combined - a process called biofermentation. This 3-4 month process results in a whole far greater than the sum of its parts, with the power to transform the skin's appearance.
Credit cards accepted:
- American Express
- MasterCard
- Visa
- PayPal
- Afterpay
- Klarna
-AliPay
- eGift Card
We're sorry, we do not accept:
- Personal Checks
- Money Orders
Important information:
- For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Contact a La Mer Expert and we are happy to assist you in finding a suitable alternative.
Cremedelamer.com.au accepts orders for delivery within Australia and New Zealand. For orders to be shipped outside of Australia and New Zealand, please visit our Store Locator.
Yes. To activate the Crème's Miracle Broth™ and to release its key ingredients, warm a small amount between your fingertips. As you pat onto clean, dry skin, you will instantly feel the soothing effects of the broth. Smooth over your face, neck, even under the fragile eye area. Apply morning and night.
Please contact us at 1800-661-392 (Australia) and 0800 352 801 (New Zealand) and we will be happy to assist you.
