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Samples, when available are offered to customers when placing an order and not on request through our Customer Service teams. Regrettably, samples are not available for general distribution.
Steps for Redeeming an Offer Code:
1. Enter the offer code in the "Offer Code" section of the Checkout "Delivery/Billing" page.
2. Type in any additional required information.
3. Click "Continue Checkout" and the offer will be applied to your order.
When an offer code is accepted, it will be displayed in the "Order Review" page. If an offer code is not accepted, you will receive an error message on the Delivery/Billing page.
Important Note: One (1) offer code may be used per order. We reserve the right to substitute any free item offered with any item of equal or greater value.
If an item selected is temporarily out of stock on www.cremedelamer.com.au we would advise consumers to visit one of our La Mer counters. Please see Store Locator to find your nearest store.
Unfortunately you cannot add out of stock items to your Shopping Bag
PAYMENT OPTIONS
CREDIT CARDS ACCEPTED:
• American Express
• MasterCard
• Visa
We also accept PayPal as a payment option on cremedelamer.com.au.
PAYMENT OPTIONS ACCEPTED:
• AFTERPAY
• KLARNA
• ALIPAY
WE’RE SORRY, WE DO NOT ACCEPT:
• Cheques
• Postal Orders
IMPORTANT INFORMATION:
In cases where fraudulent transactions are suspected, copies of credit card, passport or driver’s licence may be requested.
At La Mer Online, we understand how important security is to you. When you place an order with Crème de la Mer Online, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
Welcome to La Mer Australia Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:
Step One:
Rollover a product image and click on the Shop Now button. Select your desired shade, size or form as relevant and then click "Add to bag".
(For additional product information, how-to videos and related links, click on the product name or product details link.)
Step Two:
When you have finished selecting products for purchase, click the shopping bag icon found on any page or click the Checkout button that will be displayed each time you add an item to your cart. Follow the onscreen instructions to proceed through the checkout process and submit your order.
Please note: you may change the contents of your shopping bag including the quantity of each item (up to eight [8] of any single item) during checkout prior to clicking on Submit Order.
Step Three:
An email confirming receipt of your order will be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1800 661 392 for assistance.
If you have any questions or concerns when placing an order or if you wish to enquire about a previously placed order, please call La Mer Australia Online Service Team 1800 661 392 or Contact Us. For fastest service, please have your order number available.
VIEW BAG:
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the quantities of each, and the cost of the purchase. You may remove items or change the quantities ordered on this page before proceeding to checkout.
DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.
GIFT WRAP SERVICES
• Gift orders always receive special care at cremedelamer.com.au. We will be happy to wrap your gift and include a gift card with your personal message for free.
• If you wish to have your cremedelamer.com.au order gift-wrapped, simply click on the “Gift Wrap” option during Checkout.
Please note: Multiple items within a gift order will be presented as one gift package.
GST & DELIVERY CHARGES
All prices indicated for products available via the Site are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges (if applicable).
The total cost of your order is the price of the products ordered plus delivery charges (if applicable). Delivery charges will be included where applicable and will be included in the total amount of the order. Payment can be made by any of the methods specified in the Payment Options section below, and payment will be debited and cleared from your account as set out in the Payment section of this Site.
La Mer Frequently Asked Questions
What delivery options are available and how much will delivery cost?
La Mer offers eGift Cards.
eGift Cards are delivered to your choice of email from the time order is approved.
What is the minimum number of Gift Cards required for an order?
The minimum quantity of Gift Cards required for an order is one (1).
Are there different Gift Card designs available?
La Mer offers one standard physical Gift Card design only and one eGift Card design.
What is an eGift Card and how do I redeem an eGift Card?
eGift Card is a La Mer Gift Card that is delivered via an email. It works in the same way as physical Gift Cards work today. You choose the amount and message. The recipient will then receive your personalised email.
How do I download my La Mer eGift Card?
Open the email received from La Mer on your computer or mobile device and click the "Retrieve your eGift Card now" button.
Can I nominate another person and/or company to receive my Gift Card order?
Yes. You can order your Gift Cards and have the order delivered to any person.
Do Gift Cards ordered from La Mer expire?
Yes. La Mer Gift Cards expire 36 months from the date of purchase.
Where can I redeem La Mer Gift Cards?
La Mer eGift Cards purchased at cremedelamer.com.au/giftcards/ are redeemable online at cremedelamer.com.au only. Not redeemable in any La Mer department store stores or specialty stores.
Can I reload Gift Cards?
No. Once a Gift Card has been loaded, the card's value cannot be increased.
What if a Gift Card is lost or stolen?
Once Gift Cards are activated they should be treated like cash as lost or stolen Gift Cards cannot be replaced or refunded.
How do I check the status of my order?
You can check the status of your order by calling the Gift Card Help Desk 1800 661 392.
Need more information?
For more information please contact La Mer Gift Card Help Desk on 1800 661 392.
We regret that we must limit orders to no more than eight (8) units of any item and/or fourteen (14) items per customer. In addition, we are unable to accept more than 3 orders per day from each customer.
We're sorry, we are currently unable to accept orders that are billed or delivered to destinations outside of the Australia. We apologise for any inconvenience.
