All orders require a signature upon delivery unless customers select ‘Authority to Leave’ through their My Post account (Australian customers only).

We will deliver the goods in accordance with the delivery option selected by you during the order process,

• To the best of our ability, orders received by 2pm AEST, Monday to Friday, will be dispatched the next day.
• Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays). Orders may be delivered in one or more parts.
• We do not accept any liability whatsoever for delayed delivery caused by any third party outside of our reasonable control. As soon as you have received the goods, you will assume all risk in the goods.
• Please be aware that the driver will only leave the parcel if there’s a safe place on the property. If you are not there to sign for your order or there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office.
• If you select “Authority To Leave”, we regret we cannot be held liable for any lost or stolen parcels and therefore we cannot offer any replacement orders or refunds.
• We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
• La Mer Online ships all orders from Sydney via Australia Post for Australian orders and via Seko for New Zealand orders. Delivery lead times will be based on location. Delivery areas further away from Sydney and rural addresses will result in longer lead times.
• For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will be left with pick up details.

Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received and your order has been accepted by us. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 business days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.

We're sorry we only deliver online orders to Australian and New Zealand addresses.

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We accept orders to P.O Box addresses.

We're sorry La Mer Online only delivers online orders to Australian and New Zealand addresses.

Please note for our New Zealand customers, all prices on our site are displayed in Australia Dollars (AUD) and will be charged in Australia Dollars. If your order value is greater than the equivalent value of NZD1,000, we will issue you a separate tax invoice within 48 hours after you place your order. If you are contacted by New Zealand Customs officers for this order, you can present this tax invoice which will enable your order to be released without any extra import duties to be paid.

Orders containing the following flammable items are shipped on Fridays only and may take up to 10 business days to be delivered.

• The Soft Fluid Long Wear Foundation Broad Spectrum SPF 20
• The Micro Peel
• The Perfecting Primer